Refund policy

Overview

At Abonga Essence Co., we take pride in delivering high-quality fragrances. Due to the nature of our products, all sales are subject to the refund terms below.

No refunds for change of mind

We do not offer refunds or exchanges for:

• Change of mind
• Personal scent preference
• Used or opened products

Fragrance is a personal experience and may smell different on each individual.

Damaged or incorrect orders

We will offer a replacement or refund if:

• The product arrives damaged, or
• You receive the wrong item

Reporting an issue

To qualify, contact us within 48 hours of delivery and provide:

• Clear photos of the product
• Photos of the packaging
• Your order details

Send via:

• WhatsApp: 060 216 8980
• Email: support@abongaessence.co.za

Resolution process

Once your claim is reviewed and approved, we will either replace the product or issue a refund. Refunds are processed via the original payment method (iKhokha).

Return conditions (if required)

If a return is requested, the item must be unused and in its original packaging. Return courier costs may apply unless the error was on our side.

Non-refundable situations

Refunds will not be issued if:

• The claim is made after 48 hours
• The product has been used
• Damage is caused after delivery
• Incorrect delivery details were provided

Processing time

Approved refunds are processed within 5–7 working days.

Important note

Abonga Essence Co. reserves the right to decline refund requests that do not meet the above conditions.

Contact us

For all refund-related queries:WhatsApp: 060 216 8980Email: support@abongaessence.co.za