Privacy policy

Introduction

Abonga Essence Co. respects your privacy and is committed to protecting your personal information in accordance with applicable South African data protection laws.

This policy explains how we collect, use and protect your information when you visit or make a purchase from our website.

Information we collect

Personal information

• Full name
• Email address
• Phone number
• Delivery address or collection point

Order information

• Products purchased
• Payment confirmation details

Technical information

• IP address
• Browser type
• Website usage data (via cookies)

How we use your information

• Process and deliver your orders
• Communicate with you about your purchase
• Send order updates and tracking details
• Improve our website and customer experience
• Prevent fraud and ensure secure transactions

Payments

All payments are processed securely through iKhokha. We do not store your card or banking details; payment information is handled directly by iKhokha’s secure system.

Sharing your information

We only share your information when necessary, including with:

• Courier and collection partners (PUDO, Pep Paxi) for delivery
• Payment providers (iKhokha)

We do not sell, rent or share your personal information with third parties for marketing purposes.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic. You can disable cookies in your browser settings if you prefer.

Data protection

We take reasonable steps to protect your information from loss, misuse and unauthorised access. However, no online system is completely secure, and we cannot guarantee absolute security.

Your rights

• Request access to your personal information
• Request correction or deletion of your data
• Opt out of marketing communications

To do so, contact us using the details below.

Retention of information

We retain your information only as long as necessary to complete your order and to comply with legal and accounting obligations.

POPIA compliance

Abonga Essence Co. complies with the Protection of Personal Information Act (POPIA) of South Africa. We are committed to protecting your personal information and ensuring it is used responsibly and securely.

Changes to this policy

Abonga Essence Co. may update this policy from time to time. Updates will be posted on this page.

Contact us

If you have any questions about this Privacy Policy:WhatsApp: 060 216 8980Email: support@abongaessence.co.za