Frequently asked questions

Choose at checkout:

• Pep Paxi, R60: collect at your chosen Pep store (enter your Pep store code at checkout)
• PUDO locker, R80: collect from a PUDO smart locker
• Delivery in East London, R50
• Collection in East London, free

In East London? See how local delivery works.

Orders are processed within 1–3 working days once payment is received. Orders placed on weekends or public holidays are processed the next working day.

Use the Paxi store locator on the Pep or Paxi website to find the Pep store you want to collect from, and copy its store code into the checkout field.

Orders can’t be changed once confirmed, and can’t be cancelled once processed or shipped. Please double-check your items and delivery details before paying.

All orders are subject to product availability. If something is unavailable, we’ll contact you straight away.

All payments are processed securely through iKhokha: debit or credit card, Instant EFT or EFT.

Yes. Payments are handled directly by iKhokha’s secure system, and we never store your card or banking details on our website.

Fragrance is a personal experience, so we don’t offer refunds or exchanges for change of mind, personal scent preference, or used or opened products.

Contact us within 48 hours of delivery on WhatsApp (060 216 8980) or email (support@abongaessence.co.za) with clear photos of the product, the packaging and your order details. If approved, we’ll replace it or refund you. Read the full refund policy.

Our fragrances are designed for long-lasting wear, from morning to evening. Longevity and projection do vary from person to person due to skin chemistry. Learn more in EDP vs EDT explained.

Perfume can smell slightly different on every person because of skin chemistry. That’s what makes it yours.

Our products are for external use only. Avoid contact with eyes, don’t apply to broken or irritated skin, and discontinue use if irritation occurs. We recommend a small patch test before regular use. Read our disclaimer.