HomePayment & Shipping
Payment & shipping
Payment policy
Secure payments
We use iKhokha to process all payments securely.
Payment methods
- Debit / credit card
- Instant EFT
- EFT
Order processing
Orders are only processed once payment has been successfully received.
Payment security
We do not store any banking or card details on our website.
Order policy
Order processing
- Orders are processed within 1–3 working days
- Orders placed on weekends or public holidays are processed the next working day
Order changes
Orders cannot be changed once confirmed.
Order cancellations
Orders cannot be cancelled once processed or shipped.
Stock availability
All orders are subject to product availability.
Shipping policy
Delivery methods
We ship nationwide across South Africa using:
- PUDO: collect your parcel from a PUDO locker near you
- Pep Paxi: collect your parcel from your nearest Pep store
Delivery fees
Delivery fees depend on the method you choose and are shown at checkout before you pay.
Tracking
Once your order has shipped, we’ll send you your tracking details so you know exactly when to collect.
Delivery details
Please make sure your locker or store and contact details are correct. We can’t be held responsible for delays caused by incorrect details or by third-party couriers.
Delivery options & fees
| Option | How it works | Fee |
|---|---|---|
| Pep Paxi | Collect at the Pep store of your choice. Enter your Pep store code at checkout. | R60 |
| PUDO locker | Collect from a PUDO smart locker using the code sent to your phone. | R80 |
| Delivery in East London | Local delivery to your address in East London. | R50 |
| Collection in East London | Collect your order from us in East London. We’ll contact you to arrange a time. | Free |
Questions?
WhatsApp: 060 216 8980Email: support@abongaessence.co.za