Refund and Returns Policy

Payment, Refund & Returns Policy

Abonga Essence

By making a purchase, you agree to the terms outlined below.

  1. Product Information (50ml Boxed Perfumes)
  • All products sold are sealed 50ml boxed perfumes.
  • Each item is quality checked and securely packaged before dispatch.
  • Products are supplied in their boxed form to ensure protection, hygiene, and product integrity.

Important:

  • Fragrance is a personal preference. Customers are strongly encouraged to request or test scent samples prior to purchasing to ensure satisfaction.

Customers are responsible for reviewing product descriptions before purchasing.

  1. Returns & Refunds

Due to the nature of fragrance products and hygiene standards:

  • No refunds or returns will be accepted for change of mind, including dissatisfaction with scent.
  • Opened, used, or tampered products will not be eligible for return or refund.

Refunds or replacements will only be considered where:

  • The product is damaged, leaking, or defective upon delivery;
  • The incorrect item was delivered; or
  • The product is materially different from what was described.
  1. Reporting an Issue
  • Any issues must be reported within 48 hours of delivery.
  • Claims must include:
    • Clear photos of the outer packaging (box)
    • The product inside the box
    • Any visible damage or leakage

Important:

  • The product must remain unused and in its original boxed condition when reporting a claim.
  • Failure to provide proper evidence may result in the claim being declined.

If approved, we will provide:

  • A replacement product; or
  • A refund if a replacement is not available.
  1. Shipping & Delivery
  • Orders are securely packaged to protect the boxed product during transit.
  • Delivery times are estimates and depend on the courier.
  • Once dispatched, Abonga Essence is not responsible for courier delays.

If a parcel is lost or significantly delayed, we will assist in resolving the matter with the courier.

  1. Damaged Parcels in Transit
  • If your parcel arrives visibly damaged, you must:
    • Take photos immediately before opening; and
    • Report the issue within 48 hours
  • Opening or using a damaged product without reporting may affect your claim.
  1. Merchant Non-Delivery

If Abonga Essence is unable to fulfil your order:

  • You will receive either:
    • A full refund; or
    • A replacement product, where available.
  1. Payments & Disputes
  • If you experience any issues with your order, please contact us first so we can resolve the matter quickly.
  • We aim to handle all queries fairly and efficiently.
  • This does not affect your right to raise a dispute with your payment provider where applicable.
  1. Fair Refund Conditions
  • Refunds are processed strictly based on the conditions outlined in this policy and in accordance with applicable consumer protection laws.
  • All claims are assessed using objective evidence, including product condition, packaging, and delivery details.

Contact Information

For all refund-related queries:

  • WhatsApp: 060 216 8980
  • Email: support@abongaessence.co.za